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1. Why am I asked for my location when I call 911? Doesn’t the 911 center know where I am?
2. Why am I asked so many questions by the 911 Telecommunicator? Doesn’t this delay the response to my emergency?
3. Does my community have 311 service for non-emergency calls?
4. Why does the 911 Telecommunicator want me to stay on the phone when I misdial or change my mind about dialing 911?
5. Is my 911 call answered by someone working in my community?
6. When calling 9-1-1 it is important to...

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1. Will Kenilworth Police Officers still repond to my home and patrol our streets 24-hours per day after dispatch services are consolidated?
2. If I call, will the consolidated dispatching center slow down the response rates for police and fire?
3. Who will answer the 24-7 non-emergency phone calls to the existing Kenilworth Dispatch Center (847-251-2141)?
4. Who will assist me at the Police front counter outside the business hours of Monday through Friday 8:30 a.m. to 5:00 p.m.?
5. Would the front door to the Village Hall be locked when the television monitor service is operating? If so, what if I feel threatened and would like to enter the building?
6. How will the Fire Department dispatching be affected by consolidation?
7. What will happen to the personnel currently employed in our dispatch center?
8. How many employees will be hired for Consolidated Dispatching? Who will interview them and make the decision on who will be employed?
9. What are estimated savings for Kenilworth?
10. Who will perform the ancillary duties currently handled by dispatching personnel, at what cost and when?
11. What will Kenilworth spend on new equipment and annual operating expenses for the consolidated dispatch facility?
12. How will the dispatchers know our community if they do not work here?
13. Are there advantages to Consolidating Dispatch other than saving money?
14. Where can I learn more about the Consolidated 911/Dispatch Feasibility Study?

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1. What are the Village's normal operating hours?
2. What types of payment does the Village accept?
3. I just moved to Kenilworth, is there anything I need to complete for the Village?
4. I'm moving, how do I transfer the water bill out of my name?
5. How do I obtain property file records?

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1. What is a TIF District?
2. Why do we need a TIF?
3. What does a TIF district do?
4. What doesn't a TIF district do?
5. How big is the TIF district?

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1. Can I park on the street overnight?
2. I take the Metra Train to work daily. Where am I allowed to park?
3. I received a parking ticket and don't believe I was at fault, what can I do about it?
4. What happens if I don't pay a parking ticket I received?
5. I think there should be a change in parking restrictions, how do those changes occur?

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1. What are noise ordinance restrictions?
2. Is the use of a Segway permitted in the Village?
3. I am the victim of identity theft. What should I do first?

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1. How do I set up my refuse/recycling account?
2. How often will my refuse/recycling be picked up?
3. What can I recycle?
4. What if I live on an alley?
5. Where is my recycling taken?
6. How is the recycling diversion rate calculated?
7. How do I dispose of larger items, such as mattresses or appliances?
8. What do I do with my yard waste?
9. Will my refuse/recycling be collected on a holiday?

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1. I am concerned about speeding vehicles on my street, what can be done about it?
2. What are the new changes in the Illinois Graduated Driver Licensing (GDL) Program?