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1. What are the Village's normal operating hours?

Village Hall is open Monday through Friday from 8:30 AM to 5:00 PM but are closed in observance of the following holidays:

New Year's Day
President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

The lobby is open 24/7 for access to the Police Department.  Payments and other documents can be dropped off after hours in a slot located on the right-hand side of the administration counter labeled "DROPBOX."

2. What types of payment does the Village accept?

We accept cash, check and credit card (Visa, Mastercard, Discover, AMEX) at Village Hall. Residents who may be looking to make an online payment can do so through the online bill pay page.  Please note that a 2.75% processing fee applies to all credit and debit card payments made at Village Hall or online. 

3. I just moved to Kenilworth, is there anything I need to complete for the Village?

Welcome to Kenilworth! There are a few items you'll want to take care of, including transferring the water and sewer bill into your name and getting vehicle stickers for your car(s). Forms for those items, as well as other helpful information for new residents, can be found on our New Resident Guide page on our website. 

4. I'm moving, how do I transfer the water bill out of my name?

If you are moving, and need to transfer the water bill out of your name, all you'll need to do is fill out the Utility Services Stop Service form (PDF) and turn it into Village Hall. Village Staff will generate a final bill for you, using your stop service date, and transfer the account into the name of the new owners. 

5. How do I obtain property file records?

If you are interested in viewing property records, please submit a FOIA Request (PDF). Completed forms can be submitted electronically to info@vok.org or dropped off at Village Hall, 419 Richmond Road. Please allow time for a response. Under FOIA, responses can take up to 21 business days for commercial requests and five days for all other requests. 

Show All Answers

1. How do I set up my refuse/recycling account?

To set up your refuse/recycling account, please contact Flood Brothers directly at 630-261-0400 or kenilworth@floodbrothersdisposal.com.

2. How often will my refuse/recycling be picked up?

Both refuse and recycling are collected once-per-week, on the same day. If you wish to have a secondary collection day each week, please contact Flood Brothers at 630-261-0400.

If you are unsure of your collection day, please view the collection map to find your zone and pickup day.

3. What can I recycle?

Approved materials can be found on our website by clicking here.

4. What if I live on an alley?

Residents who live on an alley are eligible for a reduced price in collection services. If you are interested in receiving the alley collection rate, please contact Flood Brothers directly at 630-261-0400.

5. Where is my recycling taken?

Flood Brothers takes the recycling to their transfer station and records the amounts coming in on a daily basis. Each month Flood Brothers will send the Village of Kenilworth a monthly report indicating recycling volumes.

6. How is the recycling diversion rate calculated?

The diversion recycling rate is calculated by adding the total monthly volume of refuse taken to SWANCC and the total monthly volume of recycling taken by Flood Brothers. The recycling amount is then divided by the total to give the percentage of diversion. Monthly reports can be found at Village Hall.

7. How do I dispose of larger items, such as mattresses or appliances?

Flood Brothers will collect one bulk item (mattresses, box springs, tables, chairs, and other discarded furniture) under 50 lbs. on collection days at no charge. Items that weigh more than 50 lbs. will incur a $25 per item charge. Flood Brothers asks that when disposing of items weighing over 50 lbs. to contact their office to arrange for a special pick-up at 630-261-0400.

Flood Brothers will also provide collection services for white good items (refrigerators, dishwashers, dryers, and other appliances) for a fee of $20 per item. Residents are asked to call Flood Brothers 24 hours prior to collection to schedule pick-up. 

8. What do I do with my yard waste?

Flood Brothers collects yard waste once a week, on Wednesdays, from April through November 30 each year. Yard waste stickers can be purchased at Village Hall at a rate of $2.50 per sticker. Yard waste stickers should be looped around the top of the bag. Residents may also sign up for a seasonal subscription service directly with Flood Brothers for up to eight units of yard waste per week for $200 per season. 

9. Will my refuse/recycling be collected on a holiday?

Flood Brothers does not collect on the following holidays:

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

All pick-up dates are delayed by one day for customers who are scheduled on the day of or following a holiday. For example: If your normal collection date falls on a Tuesday, your refuse/recycling will be picked up on Wednesday