When calling 9-1-1 it is important to...
  • Remain calm, and listen to the questions asked by the Telecommunicator
  • Know your address and the location of your emergency. If you do not know the specific address, be sure to note the city or town you are in, major intersections or landmarks. Try your best to be specific.
  • Don’t hang up until the Telecommunicator is ready to disconnect the call. 

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1. Why am I asked for my location when I call 911? Doesn’t the 911 center know where I am?
2. Why am I asked so many questions by the 911 Telecommunicator? Doesn’t this delay the response to my emergency?
3. Does my community have 311 service for non-emergency calls?
4. Why does the 911 Telecommunicator want me to stay on the phone when I misdial or change my mind about dialing 911?
5. Is my 911 call answered by someone working in my community?
6. When calling 9-1-1 it is important to...