Unless you are calling 911 from your home phone, there is a good chance the 911 center doesn’t have your exact location. Therefore when answering a call, the Telecommunicator will ask the location where the incident is occurring, including the name of the town you are calling from. It is very important to know where you are and/or where the incident is occurring. If you do not know the exact street address, the next best location is the closest intersection. This information is needed on all 911 calls but especially wireless calls as there is no guarantee your initial wireless 911 call will route to the correct 911 center.