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1. What are the Village's normal operating hours?

Village Hall is open Monday through Friday from 8:30 AM to 5:00 PM but are closed in observance of the following holidays:

New Year's Day
President's Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day

The lobby is open 24/7 for access to the Police Department.  Payments and other documents can be dropped off after hours in a slot located on the right-hand side of the administration counter labeled "DROPBOX."

2. What types of payment does the Village accept?

We accept cash, check and credit card (Visa, Mastercard, Discover, AMEX) at Village Hall. Residents who may be looking to make an online payment can do so through the online bill pay page.  Please note that a 2.75% processing fee applies to all credit and debit card payments made at Village Hall or online. 

3. I just moved to Kenilworth, is there anything I need to complete for the Village?

Welcome to Kenilworth! There are a few items you'll want to take care of, including transferring the water and sewer bill into your name and getting vehicle stickers for your car(s). Forms for those items, as well as other helpful information for new residents, can be found on our New Resident Guide page on our website. 

4. I'm moving, how do I transfer the water bill out of my name?

If you are moving, and need to transfer the water bill out of your name, all you'll need to do is fill out the Utility Services Stop Service form (PDF) and turn it into Village Hall. Village Staff will generate a final bill for you, using your stop service date, and transfer the account into the name of the new owners. 

5. How do I obtain property file records?

If you are interested in viewing property records, please submit a FOIA Request (PDF). Completed forms can be submitted electronically to info@vok.org or dropped off at Village Hall, 419 Richmond Road. Please allow time for a response. Under FOIA, responses can take up to 21 business days for commercial requests and five days for all other requests.